What's New at MaintainX: April 2023
Colin Strachan
Apr 19, 2023
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Overview
Benefits
- Reduce downtime by logging issues in Redzone and automatically capturing them in MaintainX.
- Save time and improve accuracy by eliminating manual handoffs between operators and technicians.
- Accelerate resolution times with closed-loop updates between the two systems.
- Reduce duplicate tickets and missed follow-ups, keeping everyone aligned.
- Standardize workflows across production and maintenance, increasing accountability and efficiency.
Key features
- Automatically generate a MaintainX Work Request whenever a new Maintenance Action is created in Redzone.
- Capture assignee, title, priority, and due date from Redzone directly in the Work Request description.
- Poll Redzone on a set schedule (such as every 30 minutes) to check for new Maintenance Actions.
- Sync Redzone Request IDs into custom fields in MaintainX for traceability.
- Automatically mark Redzone Maintenance Actions as Corrected when linked MaintainX Work Orders are closed.
How it works
STEP 1
Connect with your MaintainX account representative to align on your goals, and how this integration can improve your workflows.
STEP 2
Identify your stakeholders from Operations and IT who will participate in defining workflows, testing integration logic, and validating data mapping.
STEP 3
A MaintainX integration consultant will scope the project and provide a formal cost estimate and statement of work.
If approved, MaintainX will configure the schedule for polling Redzone, map and sync fields, and automate Work Order status changes.
STEP 4
Review the integration with your team. Prepare internal SOPs and training resources for rollout.
STEP 5
With Redzone and MaintainX connected, your teams resolve issues faster with fewer manual handoffs and less downtime.
Requirements
- Must have a Redzone plan with API access
- Must have MaintainX’s Premium or Enterprise Plan
FAQs
What triggers a Work Request in MaintainX from Redzone?
Any new Redzone Maintenance Action will automatically generate a Work Request in MaintainX, including Display ID, Asset Name, Place Name, and Requestor Name.
Does completing a Work Order in MaintainX update Redzone?
Yes. When a MaintainX Work Order linked to a Redzone Maintenance Action via UUID is closed, the associated Redzone Maintenance Action will also be marked Corrected.
How often does Redzone sync with MaintainX?
Redzone Maintenance Actions are checked every 30 minutes and pushed into MaintainX as Work Requests.
About
Redzone
Redzone provides connected workforce software for frontline teams in manufacturing, enabling real-time collaboration, productivity tracking, and problem-solving directly from the shop floor.
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Keep your frontline connected
Connect Redzone and MaintainX so maintenance requests flow automatically between systems—removing manual steps and reducing downtime.
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