Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

MaintainX is the best software for maintenance and operations across third-party review sites

G2 Crowd Badge for Best Established ROI Spring 2024G2 Badge for Leader Spring 2024G2 Crowd Badge for Most Implementable Spring 2024G2 Crowd Badge for Best Usability Spring 2024Capterra badge for Best Ease of Use 2023Software Advice badge for Best Customer Support 2023Software Advice badge for Most Recommended 2023GetApp badge for best functionality and features 2022

See what customers have to say

Better Than Any Other Work Order Software or Mobile App.

We're a full-scale IT department and have been able to respond more quickly. It's allowed us to be more focused on service & time management

David H
IT Director
The Facility Managers Multi Tool.

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. A full-featured suite of tools to simplify facility management

Ron P
Director of Engineering
Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.
Plant Manager
Helpful in automating reports and expediting tasks.

Procedure templates! Definitely saves a lot of time and eliminates inconsistent reports and reduces missed task checklists.

Arwin T
Director of Hospitality
MaintainX Does It Well and Easily

I had a hard time getting my team to use other apps regularly because of their complexity. MaintainX was easy and simple for my team.

Norm H.
Executive Administrator
Transformational

This is a must for a business with a lot of moving parts. I tested many other platforms and MaintainX beat them all in every aspect.

Nathaniel M.
Maintenance Specialist
Great for Communication

Makes organizing work easy and quick and everyone knows what is going on.

Mitch F.
Maintenance Director
User friendly.

MaintainX works flawlessly for us. Easy to use and navigate. Virtually no learning curve! I was a full user within one week - try it out!

Dave M.
Facilities Technician
MaintainX is the best CMMS for the money.

This product will perform as advertised for way less money than other CMMS products. I can't recommend it highly enough.

Patrick M
Executive Director
Great Functionality for a Great Price!

Enables users to report needs to facilities team without delay. Very organized and able to view Work Orders based on different settings.

Marlaina L.
Education Management

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets