Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
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Award-winning software you can trust

50

See what customers have to say

Awesome Product!

Asset tracking is simple. It is easy to use and so much you can do with it. I have a lot of favorite features.

Albert R
Transportation Asset Manager
Makes Life Easy

Minimal amount of training out of the box to get you running and performing. Love this program.

Running Navy 1991
Maintenance Technicians
Simple. Efficient.

This app has helped our small, untrained maintenance crew keep track of a campus with 22 buildings and a lot of issues.

A.K.
Facility Manager
Helpful in automating reports and expediting tasks.

Procedure templates! Definitely saves a lot of time and eliminates inconsistent reports and reduces missed task checklists.

Arwin T
Director of Hospitality
Easy to Use for Everyone with Great Accountability!

The ease of use and flexibility to adapt to the needs and scope of facility operations is fantastic! The ability to prioritize tasks and communicate with staff is impressive.

Phillip S.
Facilities Manager
RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T
Project Engineer
Simple, Painless way to track work orders and assets

The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders.

Verified G2 User
Amazing implementation process

The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with MaintainX was a truly positive experience!

Scott E.
Very User Friendly

Very user friendly & intuitive. You think to yourself, oh well this should be right here, and it is.

K. Callahan
Operations Manager
MaintainX is the best CMMS for the money.

This product will perform as advertised for way less money than other CMMS products. I can't recommend it highly enough.

Patrick M
Executive Director

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets