Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER
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See what customers have to say

Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
A Premium CMMS Solution

Implementation is also a breeze if you opt to be guided by one of their expert resources. They will come up with a solid action plan and guide you through the implementation phase, with regular progress check-ins. The expert will also continuously ask if you require any further assistance, have any issues or need any additional information. It is truly a great, hands on approach to making sure that the customer is satisfied and the system is built out to meet their needs.

Kevin J
Systems Analyst
Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.
Facilities Manager
AI-Powered Platform That Streamlines Workorders Effortlessly

I love the integrated platform using AI to help generate my work orders and procedures for any new items I am adding in to MaintainX.

Mike C.
Maintenance Manager
Great Functionality for a Great Price!

Enables users to report needs to facilities team without delay. Very organized and able to view Work Orders based on different settings.

Marlaina L.
Education Management
MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W
Plant Manager
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.
Education Management
Effortless Work Order Management with Smart AI Insights

Guided our frontline teams with AI-powered suggestions and insights to keep every job running smoothly.

Verified User
Management Consulting
Great App for Service Work

Looking up past job info is so much easier, without having to thumb through text messages like we had been doing before.

Kelly A.
Maintenance Director

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets