Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2025 LEADER

Award-winning software you can trust

Not convinced?

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.

Plant Manager

The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.

Director of Engineering

No more paperwork!

Easy to use, we use it for PMs, safety permits, and quick access to SOPs. Gets rid of the endless paperwork, everything at your fingertips.

Austin P

Maintenance Manager

Makes My Life Easy.

We solve all kinds of daily issues on our properties. I can see what needs to be done & make sure I follow up to get the job done promptly.

Anna M

Property Manager

Great for Organizing

So great helping our company in organizing our warehouse with tools and supplies, keeping an inventory of parts and what needs repair.

J. Avila

Facility Manager

Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.

Facilities Manager

Simple, Painless way to track work orders and assets

The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders.

Verified G2 User

RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T

Project Engineer

Went Digital In No Time

This program took us from the analog world to the digital world. I love it so much and we just cracked the surface on the reporting side.

Nelson C.

VP Manufacturing

Easiest App Our Company Has Used!

Seriously the best and easiest app our company has used! The customer service is above everyone else!

Hay B.