Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2026 LEADER

Award-winning software you can trust

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

AI-Powered Platform That Streamlines Workorders Effortlessly

I love the integrated platform using AI to help generate my work orders and procedures for any new items I am adding in to MaintainX.

Mike C.

Maintenance Manager

Powerful but light.

As an engineering storeman, I enjoy the flexibility and number of data fields available for parts. Everything is tied together beautifully.

Robert G

Engineering Storeman

True Game Changer.

This is a full-featured task manager second to none. I run Maintenance for a global chemical company, and we would be lost without MaintainX

Chris W

Maintenance Manager

Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A

Resort Maintenance Manager

Love the Forms and Checklists

It's really easy to make and update new forms and templates. Features are awesome and really effective.

A. C.

Safety Manager

MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W

Plant Manager

Easy to Use for Everyone with Great Accountability!

The ease of use and flexibility to adapt to the needs and scope of facility operations is fantastic! The ability to prioritize tasks and communicate with staff is impressive.

Phillip S.

Facilities Manager

Great App!

A great way to communicate what needs to be done with all the details needed and the accountability across all owners of the project.

N.D

Mechanical Operator

MaintainX Does It Well and Easily

I had a hard time getting my team to use other apps regularly because of their complexity. MaintainX was easy and simple for my team.

Norm H.

Executive Administrator

Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S

District Manager

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Get more done with MaintainX

Screenshot of MaintainX application showing asset online

Screenshot of MaintainX application in mobile app showing assets