Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2026 LEADER

Award-winning software you can trust

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Best Work Order App I’ve Used

After your first Work Order, you will see how useful this app is. The options seem to be endless.

Sam L.

Maintenance Manager

Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S

Asset Manager

Very Satisfied.

It’s nice to make a decision after testing 15 solutions (felt like 1000) & feel confident you’ve made the best decision. I feel that way now

Tom R

Process Improvement, Lead Building Materials

Fantastic usability for all levels of user ability, paired with functionality perfect for engineers

The assistance with implementation easily halving the amount of time it would have taken to start with the system. Saving us a lot of time and stress.

Hugh P.

Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.

Facilities Manager

Great App!

A great way to communicate what needs to be done with all the details needed and the accountability across all owners of the project.

N.D

Mechanical Operator

Best I Have Ever Used

I also find the parts inventory very easy to use and track. My upper management team is very happy.

Tazman96

Maintenance Team Manager

Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton

Maintenance Manager

Love the Forms and Checklists

It's really easy to make and update new forms and templates. Features are awesome and really effective.

A. C.

Safety Manager

We are more organized with MaintainX and have the ability to predict machine failures which has reduced equipment downtime.

Jeremy

Senior Manager

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Get more done with MaintainX

Screenshot of MaintainX application showing asset online

Screenshot of MaintainX application in mobile app showing assets