Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER

Award-winning software you can trust

50

See what customers have to say

Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.
Maintenance Manager
Supports our Maintenance Needs Perfectly

The program is user friendly, flexible, easy to navigate and filters down the required information and has great customizable features to make it truly unique.

Rick T.
Director of Nursing
Best Work Order App I’ve Used

After your first Work Order, you will see how useful this app is. The options seem to be endless.

Sam L.
Maintenance Manager
Awesome Product!

Asset tracking is simple. It is easy to use and so much you can do with it. I have a lot of favorite features.

Albert R
Transportation Asset Manager
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
Great App for Service Work

Looking up past job info is so much easier, without having to thumb through text messages like we had been doing before.

Kelly A.
Maintenance Director
Excellent CMMS Software

Implementation went very well. Their team is extremely supportive and responsive. Integrating our current practices and procedures into MaintainX has proven to be easier than expected.

Luke P.
Director of Facilities and Maintenance
Excellent asset tracker!

I was skeptical at first, but MaintainX reached out and helped me start. It's very easy to navigate this software and get going with my team

Donald S
Building Materials
Great App!

A great way to communicate what needs to be done with all the details needed and the accountability across all owners of the project.

N.D
Mechanical Operator
RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T
Project Engineer

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets