Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2025 LEADER

Award-winning software you can trust

Not convinced?

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G

Director of Maintenance

Maintain X

The standout aspect was undoubtedly the implementation team's professionalism and expertise. They demonstrated a thorough understanding of both the software and our specific industry needs, which made the transition remarkably smooth.

Verified G2 User

This Software has Completely Changed our Department

Work order management is by far our most utilized function of MaintainX. It has completely streamlined our process with our team.

Colton C.

Facilities Manager

Awesome Product!

Asset tracking is simple. It is easy to use and so much you can do with it. I have a lot of favorite features.

Albert R

Transportation Asset Manager

Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S

District Manager

Fantastic usability for all levels of user ability, paired with functionality perfect for engineers

The assistance with implementation easily halving the amount of time it would have taken to start with the system. Saving us a lot of time and stress.

Hugh P.

Simple, Painless way to track work orders and assets

The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders.

Verified G2 User

Great Work Order System

Our maintenance work orders are done, and I can track my teams' work for my budget now!

M. Savoy

Property Maintenance Manager

User friendly.

MaintainX works flawlessly for us. Easy to use and navigate. Virtually no learning curve! I was a full user within one week - try it out!

Dave M.

Facilities Technician

MaintainX Does It Well and Easily

I had a hard time getting my team to use other apps regularly because of their complexity. MaintainX was easy and simple for my team.

Norm H.

Executive Administrator

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Get more done with MaintainX

Screenshot of MaintainX application showing asset online

Screenshot of MaintainX application in mobile app showing assets