Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Learn more
Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Learn more
Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

Learn more
The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Learn more
Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Learn more
Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Learn more
Screenshot of MaintainX application showing request portal for Acme Inc.

MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

Great App for Service Work

Looking up past job info is so much easier, without having to thumb through text messages like we had been doing before.

Kelly A.
Maintenance Director
Better Than Any Other Work Order Software or Mobile App.

We're a full-scale IT department and have been able to respond more quickly. It's allowed us to be more focused on service & time management

David H
IT Director
Great App!

A great way to communicate what needs to be done with all the details needed and the accountability across all owners of the project.

N.D
Mechanical Operator
Our Team Has Been Much More Timely and Organized

We no longer have the "well I told the maintenance guy last week" issues. I know what has been submitted and addressed. Our team has been much more timely and organized which makes the rest of our staff feel successful.

Kasey B.
VP Environmental Operations
Love the Forms and Checklists

It's really easy to make and update new forms and templates. Features are awesome and really effective.

A. C.
Safety Manager
User friendly.

MaintainX works flawlessly for us. Easy to use and navigate. Virtually no learning curve! I was a full user within one week - try it out!

Dave M.
Facilities Technician
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
New Maintenance Department

For over 20 years, never had a maintenance department. Just had guys who would fix stuff when it broke. Now we do PM.

B. Z.
Maintenance Worker
Very Satisfied.

It’s nice to make a decision after testing 15 solutions (felt like 1000) & feel confident you’ve made the best decision. I feel that way now

Tom R
Process Improvement, Lead Building Materials
Simple, Painless way to track work orders and assets

The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders.

Verified G2 User

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets