Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2025 LEADER

Award-winning software you can trust

50

See what customers have to say

Great App for Service Work

Looking up past job info is so much easier, without having to thumb through text messages like we had been doing before.

Kelly A.
Maintenance Director
Best I Have Ever Used

I also find the parts inventory very easy to use and track. My upper management team is very happy.

Tazman96
Maintenance Team Manager
Makes My Life Easy.

We solve all kinds of daily issues on our properties. I can see what needs to be done & make sure I follow up to get the job done promptly.

Anna M
Property Manager
Amazing implementation process

The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with MaintainX was a truly positive experience!

Scott E.
Comprehensive, simple, perfect.

Our company was behind on asset tracking and PM scheduling. Having the system for even a short time has helped get it all back on track

Adam S
Plant Engineer
Excellent CMMS Software

Implementation went very well. Their team is extremely supportive and responsive. Integrating our current practices and procedures into MaintainX has proven to be easier than expected.

Luke P.
Director of Facilities and Maintenance
Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User
Game changer in the maintenance industry.

I was instantly impressed by all the features, every single detail is covered. This goes hand in hand in the maintenance industry.

Jean-Yves M
Maintenance Technician
Great for Organizing

So great helping our company in organizing our warehouse with tools and supplies, keeping an inventory of parts and what needs repair.

J. Avila
Facility Manager
A Premium CMMS Solution

Implementation is also a breeze if you opt to be guided by one of their expert resources. They will come up with a solid action plan and guide you through the implementation phase, with regular progress check-ins. The expert will also continuously ask if you require any further assistance, have any issues or need any additional information. It is truly a great, hands on approach to making sure that the customer is satisfied and the system is built out to meet their needs.

Kevin J
Systems Analyst

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets