Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
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Award-winning software you can trust

50

See what customers have to say

Amazing Service and Platform

The process of implementation is spot on. Everyone I dealt with was incredibly helpful and knowledgeable. They worked with our company and company needs providing solutions every step of the way as our use case is pretty unique. I really enjoyed the entire process from start to finish.

Jonathan P.
Real Estate Agent
My Oldest Millwright Loves MaintainX

I just gave my oldest millwright one of my personal smartphones. He has never used one in his whole life. I knew if I could get him on board with your software, I could get anyone. Well, it’s the end of his second week now with it, and he grabs it all the time now and loves using your software! If I can make a believer out of him, I can get anyone on board with it.

Markus Blaszak
Maintenance Director
Best I Have Ever Used

I also find the parts inventory very easy to use and track. My upper management team is very happy.

Tazman96
Maintenance Team Manager
Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel
Facility Manager
Powerful but light.

As an engineering storeman, I enjoy the flexibility and number of data fields available for parts. Everything is tied together beautifully.

Robert G
Engineering Storeman
Excellent asset tracker!

I was skeptical at first, but MaintainX reached out and helped me start. It's very easy to navigate this software and get going with my team

Donald S
Building Materials
Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A
Resort Maintenance Manager
This Software has Completely Changed our Department

Work order management is by far our most utilized function of MaintainX. It has completely streamlined our process with our team.

Colton C.
Facilities Manager
We recently had a BRC audit of our workshop and maintenance systems.

The auditor was amazed! "This is the best system she has ever seen and she has seen them all!" I explained how I found MaintainX, the implementation process & phenomenal support So a huge well done to you all over there!!

Shawn B
Engineering Supervisor
Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets