Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER
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See what customers have to say

Amazing implementation process

The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with MaintainX was a truly positive experience!

Scott E.
Best I Have Ever Used

Thank you for such a great product and service, and I hope to see even more improvements in the future.

Tazman96
Maintenance Manager
Excellent CMMS Software

Implementation went very well. Their team is extremely supportive and responsive. Integrating our current practices and procedures into MaintainX has proven to be easier than expected.

Luke P.
Director of Facilities and Maintenance
We recently had a BRC audit of our workshop and maintenance systems.

The auditor was amazed! "This is the best system she has ever seen and she has seen them all!" I explained how I found MaintainX, the implementation process & phenomenal support So a huge well done to you all over there!!

Shawn B
Engineering Supervisor
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S
District Manager
Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.
Facilities Manager
Better Than Any Other Work Order Software or Mobile App.

We're a full-scale IT department and have been able to respond more quickly. It's allowed us to be more focused on service & time management

David H
IT Director
Fantastic usability for all levels of user ability, paired with functionality perfect for engineers

The assistance with implementation easily halving the amount of time it would have taken to start with the system. Saving us a lot of time and stress.

Hugh P.
No More Headaches

Real-time data tracking, easy to use, customer can make a service call from an app and include pictures. No more headaches.

Carl C.
Maintenance Mechanic

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets