Understanding the Asset Hierarchy: Structure and Benefits Explained
MaintainX Editorial Team
Jun 18, 2025
Work Request Management
Simplify work requests, and fix faster
Reduce downtime and resolve issues faster with modern work request management.
Trusted by leading companies
Our clients using MaintainX report
53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs
Keep all work requests in one place
See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.
Get the details you need, every time
Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.
Share updates with requesters more easily
Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.
Set up recurring work orders for common requests
Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.
Measure and improve your request management
See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.
Accept requests from anyone using customizable portal
Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.
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Maintenance Manager
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Executive Administrator
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Maintenance Manager
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Maintenance Manager
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Maintenance Director
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