Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2025 LEADER

Award-winning software you can trust

50

See what customers have to say

Best Work Order App I’ve Used

After your first Work Order, you will see how useful this app is. The options seem to be endless.

Sam L.
Maintenance Manager
Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel
Facility Manager
User friendly.

MaintainX works flawlessly for us. Easy to use and navigate. Virtually no learning curve! I was a full user within one week - try it out!

Dave M.
Facilities Technician
Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W
Director of Operations
Love This App. Use Daily

I use this app everyday at my job. I love it and being that it’s cloud based, info is updated in real time. MaintainX keeps adding features.

Anne Butcher
Maintenance Technician
Our Team Has Been Much More Timely and Organized

We no longer have the "well I told the maintenance guy last week" issues. I know what has been submitted and addressed. Our team has been much more timely and organized which makes the rest of our staff feel successful.

Kasey B.
VP Environmental Operations
Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S
District Manager
Great Inventory & Work Order App

Great app for inventory tracking and work orders. Get things done quickly.

R. Bryant
Manufacturing
RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T
Project Engineer
Very Satisfied.

It’s nice to make a decision after testing 15 solutions (felt like 1000) & feel confident you’ve made the best decision. I feel that way now

Tom R
Process Improvement, Lead Building Materials

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets