Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2025 LEADER

Award-winning software you can trust

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See what customers have to say

MaintainX Does It Well and Easily

I had a hard time getting my team to use other apps regularly because of their complexity. MaintainX was easy and simple for my team.

Norm H.
Executive Administrator
Fantastic usability for all levels of user ability, paired with functionality perfect for engineers

The assistance with implementation easily halving the amount of time it would have taken to start with the system. Saving us a lot of time and stress.

Hugh P.
Powerful but light.

As an engineering storeman, I enjoy the flexibility and number of data fields available for parts. Everything is tied together beautifully.

Robert G
Engineering Storeman
Transformational

This is a must for a business with a lot of moving parts. I tested many other platforms and MaintainX beat them all in every aspect.

Nathaniel M.
Maintenance Specialist
Amazing Software

Rely on it for all of my work scheduling as well as tracking of productivity. Useful in determining where my team needs more training.

Tazman96
Maintenance Team Manager
Easy to use and versatile.

I like how easy it is to use and train others to use. Very intuitive. The development team has also been very easy to work with.

A.F.
Administrator
Love the Forms and Checklists

It's really easy to make and update new forms and templates. Features are awesome and really effective.

A. C.
Safety Manager
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S
Asset Manager

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets