Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER
50

See what customers have to say

Amazing Software

Rely on it for all of my work scheduling as well as tracking of productivity. Useful in determining where my team needs more training.

Tazman96
Maintenance Team Manager
Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G
Director of Maintenance
Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S
Asset Manager
Makes Life Easy

Minimal amount of training out of the box to get you running and performing. Love this program.

Running Navy 1991
Maintenance Technicians
The Facility Managers Multi Tool.

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. A full-featured suite of tools to simplify facility management

Ron P
Director of Engineering
Great for Organizing

So great helping our company in organizing our warehouse with tools and supplies, keeping an inventory of parts and what needs repair.

J. Avila
Facility Manager
Very User Friendly

Very user friendly & intuitive. You think to yourself, oh well this should be right here, and it is.

K. Callahan
Operations Manager
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
Best I Have Ever Used

Thank you for such a great product and service, and I hope to see even more improvements in the future.

Tazman96
Maintenance Manager
Zero to organized in 6 months.

MaintainX has streamlined all the aspects of our fleet repair & maintenance programs coming from an organization starting from scratch.

Brent T
Fleet Manager

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets