Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2025 LEADER

Award-winning software you can trust

50

See what customers have to say

The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.
Director of Engineering
A Premium CMMS Solution

Implementation is also a breeze if you opt to be guided by one of their expert resources. They will come up with a solid action plan and guide you through the implementation phase, with regular progress check-ins. The expert will also continuously ask if you require any further assistance, have any issues or need any additional information. It is truly a great, hands on approach to making sure that the customer is satisfied and the system is built out to meet their needs.

Kevin J
Systems Analyst
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
Love the Work Requests

One thing I really like is how quick the notifications come thru. When a Work Order is requested to approval is very user friendly.

Ted O.
Maintenance Manager
Makes My Life Easy.

We solve all kinds of daily issues on our properties. I can see what needs to be done & make sure I follow up to get the job done promptly.

Anna M
Property Manager
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
Very User Friendly

Very user friendly & intuitive. You think to yourself, oh well this should be right here, and it is.

K. Callahan
Operations Manager
Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A
Resort Maintenance Manager
Great Work Order System

Our maintenance work orders are done, and I can track my teams' work for my budget now!

M. Savoy
Property Maintenance Manager
Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.
Facilities Manager

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets