Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR  (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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2025 LEADER

Award-winning software you can trust

50

See what customers have to say

Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
Love the Forms and Checklists

It's really easy to make and update new forms and templates. Features are awesome and really effective.

A. C.
Safety Manager
Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A
Resort Maintenance Manager
AI-Powered Platform That Streamlines Workorders Effortlessly

I love the integrated platform using AI to help generate my work orders and procedures for any new items I am adding in to MaintainX.

Mike C.
Maintenance Manager
The Best CMMS Out There

I would call this a new generation complete CMMS solution for engineering and maintenance control. Very intuitive app and smooth workflow.

LHSUK
Maintenance
User friendly.

MaintainX works flawlessly for us. Easy to use and navigate. Virtually no learning curve! I was a full user within one week - try it out!

Dave M.
Facilities Technician
Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.
Plant Manager
Powerful but light.

As an engineering storeman, I enjoy the flexibility and number of data fields available for parts. Everything is tied together beautifully.

Robert G
Engineering Storeman
The Best for your Maintenance Needs

MaintainX is the best for a moving maintenance restaurant team organized and efficient. They have the best parts inventory I have ever used.

Misty G
Maintenance Coordinator
My Oldest Millwright Loves MaintainX

I just gave my oldest millwright one of my personal smartphones. He has never used one in his whole life. I knew if I could get him on board with your software, I could get anyone. Well, it’s the end of his second week now with it, and he grabs it all the time now and loves using your software! If I can make a believer out of him, I can get anyone on board with it.

Markus Blaszak
Maintenance Director
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Get more done with MaintainX

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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets