Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

Went Digital In No Time

This program took us from the analog world to the digital world. I love it so much and we just cracked the surface on the reporting side.

Nelson C.
VP Manufacturing
Best I Have Ever Used

I also find the parts inventory very easy to use and track. My upper management team is very happy.

Tazman96
Maintenance Team Manager
Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S
Asset Manager
The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.
Director of Engineering
True Game Changer.

This is a full-featured task manager second to none. I run Maintenance for a global chemical company, and we would be lost without MaintainX

Chris W
Maintenance Manager
Simple. Efficient.

This app has helped our small, untrained maintenance crew keep track of a campus with 22 buildings and a lot of issues.

A.K.
Facility Manager
Great App for Service Work

Looking up past job info is so much easier, without having to thumb through text messages like we had been doing before.

Kelly A.
Maintenance Director
Better Than Any Other Work Order Software or Mobile App.

We're a full-scale IT department and have been able to respond more quickly. It's allowed us to be more focused on service & time management

David H
IT Director
Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A
Resort Maintenance Manager
Makes My Life Easy.

We solve all kinds of daily issues on our properties. I can see what needs to be done & make sure I follow up to get the job done promptly.

Anna M
Property Manager
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Get more done with MaintainX

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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets