Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2025 LEADER

Award-winning software you can trust

Not convinced?

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Great Inventory & Work Order App

Great app for inventory tracking and work orders. Get things done quickly.

R. Bryant

Manufacturing

Game changer in the maintenance industry.

I was instantly impressed by all the features, every single detail is covered. This goes hand in hand in the maintenance industry.

Jean-Yves M

Maintenance Technician

Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton

Maintenance Manager

The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.

Director of Engineering

Great for Communication

Makes organizing work easy and quick and everyone knows what is going on.

Mitch F.

Maintenance Director

Easy to use and versatile.

I like how easy it is to use and train others to use. Very intuitive. The development team has also been very easy to work with.

A.F.

Administrator

Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G

Director of Maintenance

Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.

Plant Manager

True Game Changer.

This is a full-featured task manager second to none. I run Maintenance for a global chemical company, and we would be lost without MaintainX

Chris W

Maintenance Manager

It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.

Education Management

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Get more done with MaintainX

Screenshot of MaintainX application showing asset online

Screenshot of MaintainX application in mobile app showing assets