Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR
(mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

MaintainX is the best software for maintenance and operations across third-party review sites

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See what customers have to say

Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.

Maintenance Manager

Great for Communication

Makes organizing work easy and quick and everyone knows what is going on.

Mitch F.

Maintenance Director

Helpful in automating reports and expediting tasks.

Procedure templates! Definitely saves a lot of time and eliminates inconsistent reports and reduces missed task checklists.

Arwin T

Director of Hospitality

MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W

Plant Manager

Easy to Use for Everyone with Great Accountability!

The ease of use and flexibility to adapt to the needs and scope of facility operations is fantastic! The ability to prioritize tasks and communicate with staff is impressive.

Phillip S.

Facilities Manager

It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.

Education Management

Zero to organized in 6 months.

MaintainX has streamlined all the aspects of our fleet repair & maintenance programs coming from an organization starting from scratch.

Brent T

Fleet Manager

Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel

Facility Manager

Excellent asset tracker!

I was skeptical at first, but MaintainX reached out and helped me start. It's very easy to navigate this software and get going with my team

Donald S

Building Materials

Solid Application

Makes getting repairs done easier with the constant communication between staff and maintenance.

L. Seabass