Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER
50

See what customers have to say

Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.
Maintenance Manager
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S
Asset Manager
Simple, Painless way to track work orders and assets

The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders.

Verified G2 User
Effortless Work Order Management with Smart AI Insights

Guided our frontline teams with AI-powered suggestions and insights to keep every job running smoothly.

Verified User
Management Consulting
Great Functionality for a Great Price!

Enables users to report needs to facilities team without delay. Very organized and able to view Work Orders based on different settings.

Marlaina L.
Education Management
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.
Plant Manager
Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User
The Best for your Maintenance Needs

MaintainX is the best for a moving maintenance restaurant team organized and efficient. They have the best parts inventory I have ever used.

Misty G
Maintenance Coordinator

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets