Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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See what customers have to say

MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W
Plant Manager
Love This App. Use Daily

I use this app everyday at my job. I love it and being that it’s cloud based, info is updated in real time. MaintainX keeps adding features.

Anne Butcher
Maintenance Technician
No More Headaches

Real-time data tracking, easy to use, customer can make a service call from an app and include pictures. No more headaches.

Carl C.
Maintenance Mechanic
Easiest App Our Company Has Used!

Seriously the best and easiest app our company has used! The customer service is above everyone else!

Hay B.
Maintenance Manager
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
Game changer in the maintenance industry.

I was instantly impressed by all the features, every single detail is covered. This goes hand in hand in the maintenance industry.

Jean-Yves M
Maintenance Technician
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager
Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.
Facilities Manager
The Facility Managers Multi Tool.

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. A full-featured suite of tools to simplify facility management

Ron P
Director of Engineering
We use MaintainX to manage and maintain more than 50 critical assets, achieving significant improvements in machine uptime and overall efficiency.

Jorge
General Manager
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Get more done with MaintainX

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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets