Maintenance request software
Fix problems faster with maintenance request software
Give anyone a simple way to report maintenance issues. Then prioritize, assign, and follow all work, from request to resolution.
Our clients using MaintainX report
Make it easy for everyone to submit maintenance requests
Need operators, customers, and employees across departments to be able to report issues? All they need is a link or QR code, no MaintainX account required. Work requests capture details like asset, location, priority, photos, and files so your team has the right information from the start.
Route every job to the right technician
Keep requests organized and moving. Maintenance managers can approve or decline requests, prioritize work, and turn approved requests into work orders for the appropriate technician or team.
Keep requesters in the loop from start to finish
Let teams see what’s happening instead of leaving them wondering whether their issue was received. They can track request status and get notifications that help them stay up to date as work moves forward.
See which requests need your attention most
Prioritize issues more effectively with visibility into all maintenance requests in one place. Monitor metrics like completion rates, repair time, and downtime to spot bottlenecks and improve how your team responds.
Use AI to give your team a better starting point
Once a request becomes a work order, MaintainX Assist can draw from asset manuals and past work to help technicians find procedures, equipment information, and parts. Technicians spend less time looking for answers and gain more context to get the job done right the first time.
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Award-winning software you can trust
See what customers have to say
I was able to get a full maintenance schedule for the next 5 years, with over 100 assets, within a month.
MaintainX has given us insight into our team capacity and increased our throughput of jobs, all through this single program.
MaintainX has been one of the most helpful additions to our maintenance team.
Maintenance request software FAQs
Got a question? We’ve got answers. Need troubleshooting help? Check out our Support Center.
What is maintenance request software?
Maintenance request software gives maintenance teams, operators, and other requesters an easy way to report and track maintenance issues. Teams use it to organize, prioritize, and assign work, then track each request through completion.
How does MaintainX help teams manage maintenance requests?
MaintainX brings all maintenance requests into one place where managers and teams can review, approve, and turn requests into prioritized work orders. Requesters can also track the status of their tickets. This helps teams reduce missed requests and improve response times.
Do requesters need a MaintainX account to submit a maintenance request?
No. Requesters do not need a MaintainX account to submit requests through the portal, which they can access via a web link or QR code.
What information can users include in a maintenance request?
Requesters can describe the issue and include photos and files, as well as details on the asset, location, and priority. Maintenance teams can also set up forms to require the requester to enter the information they need before work begins.
Can maintenance requests be routed to different teams?
Yes. MaintainX can route requests to the appropriate team for review, helping organizations separate requests by location or area of responsibility. Managers can then review incoming work and assign approved requests to the right technician or team.
Can MaintainX use AI to help with maintenance requests?
After a request becomes a work order, MaintainX AI can support technicians by providing procedures, equipment information, and task-specific guidance. This can help technicians spend less time searching for information.