Smarter Work Orders with MaintainX CoPilot Suggestions: Here’s What It Means for Your Frontline Team

Technicians deserve better than wasted hours digging through binders or chasing down scattered information. Manuals, procedures, and past work orders often sit in silos, slowing teams when they should be focused on preventive maintenance and repairs. McKinsey estimates frontline technicians spend up to 60% of their day searching for data or reporting on work instead of actually maintaining equipment. By surfacing the right data at the right moment, MaintainX CoPilot keeps technicians on task and equipment online.

That’s why we built Work Order Suggestions, the latest MaintainX CoPilot enhancement. This new capability delivers task-specific prompts right inside your existing workflows, trained on your manuals, past work orders, and procedures. It transforms scattered documentation and tribal knowledge into actionable guidance, available to every technician in real time.

Why smarter work orders drive better operations

MaintainX CoPilot delivers the details technicians need, right when they need them. Task-specific prompts appear directly within the workflow, guiding technicians step by step without breaking focus. 

For example, if a newer technician reaches a procedure step that reads, “Remove the front cover and wiring harness,” MaintainX CoPilot will surface insights from last time the work was completed and suggest a prompt like, “How do I remove the cover?” 

Instead of guessing, searching through documents, calling for help, or relying on guesswork, your team receives targeted, context-specific insights at the moment of need.

With MaintainX CoPilot Work Order Suggestions, teams are:

• Completing work orders right the first time
• Reducing rework and errors through guided steps
• Sharing critical knowledge across shifts and sites

New enhancements

Work Order Suggestions
See how similar issues were resolved in the past. With access to historical summaries, FAQs, and related matters directly in the work order, technicians resolve problems faster and improve knowledge sharing.

Guided Procedures
Receive AI-powered procedure recommendations for planning preventive work or resolving reactive issues. Managers gain confidence in planning, while technicians follow step-by-step guidance to ensure consistency and accuracy.

Whether you’re capturing institutional knowledge, supporting a new hire, or reducing downtime through clearer requests, MaintainX CoPilot helps you get there.

Optimize work orders instantly with AI-powered suggestions

Already using MaintainX CoPilot? Work Order Suggestions is now live, making it easier to improve work order quality, reduce rework, and help your team move faster.

Not using MaintainX CoPilot yet? Now’s the perfect time to explore how our AI can streamline planning, boost technician productivity, and save hours each week. Contact your account manager to get started or request a personalized demo.