We're buzzing with excitement over here and can't wait to share the latest updates we've rolled out at MaintainX. Our goal is always to make your experience smoother, more efficient, and more enjoyable. So, let's dive into what's new and how these changes can make a big difference for you and your team.
Round-the-clock support: We're here for you 24/7
We know your work doesn't always stick to the typical 9-to-5 schedule. That's why we're thrilled to announce that our award-winning support team is now available 24/7.
No matter when you need us—early morning or late at night—we’re here with a fast response. And it's not just any support team; our in-house experts are the ones answering your calls and emails, providing the high-quality service you deserve. This commitment has earned us a 90%+ customer satisfaction rating!
Feel free to read more about our support policy at www.getmaintainx.com/support-policy.
Get ahead with MaintainX academy certifications
Next up, we're super excited about the launch of our Admin Certification and Technician Certification programs in the MaintainX Academy.
This resource is more than just a learning opportunity; it’s a chance to get your team certified with official MaintainX recognition. These certifications ensure that every MaintainX user is fully onboarded and capable of harnessing the full power of our platform.
Ready to boost your team's skills? Head over to academy.getmaintainx.com/certifications to learn more.
A revamped help center: Information at your fingertips
We've given our Help Center a major facelift. Expect a seamless experience with articles tailored for both web and mobile users, complete with easy-to-follow walkthroughs. The new and improved search functionality, coupled with updated screenshots, makes finding solutions faster and simpler. We believe this enhancement will significantly improve your ability to navigate and utilize MaintainX.
Visit the new Help Center at help.getmaintainx.com.
Track issues easily with the customer ticket portal
When issues arise with our platform, we take it seriously. In addition to the support SLAs that we guarantee, we also want to make it easy for you to track progress.
With the new self-serve support ticket portal, admins can submit and track all the technical issues in a single place. Full visibility means you won’t be in the dark about a fix, and you can get back to work faster.
You can access the ticket portal under the Support tab of the MaintainX app.
Community platform: Connect, share, learn
And here's something we're particularly proud of—our new MaintainX Community. This space is designed for you to interact with other users, ask questions, share insights, and learn from each other in real-time.
It's not just a forum – it's a community of like-minded professionals sharing a common goal of making the most out of MaintainX. Join the conversation here.
We're just getting started
These updates are part of our ongoing commitment to enhance your MaintainX experience. We're constantly exploring new ways to bring value to your daily operations.
Your feedback is incredibly valuable to us, so please don't hesitate to share your thoughts and experience.
Thanks for being a part of our journey. Here's to making work easier, together!
FAQs
Doug Roberge
Doug Roberge is the Director of Product Marketing at MaintainX. He has spent over a decade working in SaaS products at companies like Segment, Pave, and others. Prior to his experience working in tech, Doug spent five years at Forrester Research working with Fortune 500 companies on strategies to implement new technology solutions. In the past few years, he has worked with some of the world’s largest enterprises to adopt maintenance and asset management technology that empowers their employees to work more effectively.
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