How to Reduce Downtime | MaintainX
MaintainX Editorial Team
Dec 19, 2024
+
Overview
Submit maintenance requests with Google Forms and MaintainX. Anyone in your organization can fill out a simple form, and responses automatically become work orders or work requests in MaintainX.
Self-serve integration available through Zapier, or custom built by your IT/development team.
Key features
- Capture maintenance requests from any team using a Google Form accessible on any device.
- Turn new or updated form responses into MaintainX work orders or work requests—no more lost emails or spreadsheets.
- Use form fields (location, asset, category, priority, etc.) to add context for the maintenance team.
How it works
1. Get started with Zapier
Zapier is a no-code automation tool that connects apps and automates workflows. Alternatively, your IT/development resource can reference MaintainX's API documentation and build the integration for you.
2. Set up your Zaps
Browse the workflows supported by Zapier and follow the instructions to connect Google Forms and MaintainX.
3. Streamline maintenance requests
Improve communication across teams and keep your operations running smoothly.
Requirements
- Must have a Google Form set up to capture maintenance requests.
- Must have MaintainX's Premium or Enterprise Plan.
Note: Depending on the kind of automation you want to set up, you might need a paid Zapier plan.
FAQs
Can I ensure that the assets in my Google Form are mapped to the correct assets in MaintainX?
Yes, you’ll need to ensure that the assets listed in your Google Form match the assets in MaintainX. Then, add this as a step in Zapier to complete. Note that if the asset is mapped correctly, the location will automatically be assigned based on where the asset is located at your site.
Can we review/assess the maintenance request after it is submitted in Google Forms?
Yes, you can review and approve or decline the maintenance request in MaintainX. If the request is approved, you can assign it to a team or a specific technician and monitor the progress from start to finish.
Can I automatically route requests from Google Forms to a specific team in MaintainX?
Yes, MaintainX’s Request Routing feature improves response times by allowing requests to be assigned to specific teams. You can learn more about this feature here.
Does every requester need a MaintainX account in order to submit a maintenance request via Google Forms?
No, requesters do not need a MaintainX account. They only need access to the specific Google Form that’s intended to capture maintenance requests.
+
An easy way to submit maintenance requests
Collect maintenance requests via Google Forms and turn them into work orders in MaintainX—no login required for requesters.
Managed by:
Zapier
Links:
Available Workflows
Connect MaintainX to Zapier
API Documentation
Contact Support
.webp)
Find other integrations
Save time by automatically invoicing customers with the parts, time, and cost used in a MaintainX work order.
Learn More
MaintainX has a built-in chat feature, but team members across your organization can easily submit work requests through Slack.
Learn More
Automate work orders using real-time data from your machines.
Learn More
Power your asset management and maintenance with real-time data and automation made possible by MachineMetrics.
Learn More
Get more done with MaintainX
