In the spirit of March Madness, MaintainX delivered a buzzer-beater with two game-changing asset management solutions at the month's end, thrilling customers with a last-minute win.
Global Parts Management rolled out last Tuesday, allowing you to drive economies of scale and reduce downtime by sharing inventory between your facilities. And, just two days later, updates to Asset Health Insights unlocked new reliability trends and goal-setting functionality to help you improve your PM and budget planning.
Also, in our March lineup, we extended our support coverage—making it available 24/7 and implementing a number of smaller improvements to help your team work more efficiently.
So let’s jump in and look back at all the winning plays from MaintainX over the past month.
Reduce inventory spend with Global Parts Management
When you need urgent repairs, gathering critical parts becomes a race against time. If they aren’t on the shelf, equipment stays down for longer and expensive emergency shipping seems the only answer.
Global Parts Management helps you get the parts you need faster and without overspending, by providing visibility into the inventories at your other facilities. You can quickly request parts from other sites, and save the time and costs associated with ordering them from vendors.
This helps maintenance managers spend less on rush delivery fees from vendors and react faster to breakdowns by tapping into resources from across the organization.
In addition, company directors get a complete, holistic view of their global inventory, allowing them to make smarter purchasing decisions and buy only what they really need.
Global Parts Management is available on the Enterprise plan.
Increase asset uptime with new reliability insights
Every minute of unplanned downtime can rack up thousands of dollars in costs. However, many maintenance and reliability managers still lack actionable insights on why and when their equipment fails.
That’s why we doubled down on Asset Health Insights in March, adding new reliability trends and a goal-setting feature that helps Enterprise customers drive continuous improvement.
You can now track your asset availability, total downtime, Mean Time Between Failure (MTBF), and Mean Time To Repair (MTTR) over time, and measure them against your own targets. These features add to the root cause analysis, cost reporting, and real-time monitoring we introduced last November, providing you the data you need to improve your PM plan
Together, these updates significantly strengthen MaintainX’s asset management toolkit, empowering you to make smarter decisions on how to spend your capital funds.
Accelerate your growth with faster access to support and best practices
We also doubled down on our commitment to customer service in March, by extending our support coverage and providing new learning resources.
Our award-winning support team is now available 24/7. So whether it's day or night, you'll get a fast response from MaintainX.
We also launched a series of resources and channels for improving your knowledge of MaintainX and training your team, including:
- MaintainX Academy Certifications for Admins and Technicians. Make sure everyone’s onboarded and using MaintainX like a pro.
- A revamped Help Center with tutorial articles for web and mobile, easier navigation, search, and updated screenshots for step-by-step walkthroughs of the platform.
- A Customer Ticket Portal where you can submit a technical support ticket and easily track the status of issues reported by your team.
- The MaintainX Community, a collaborative platform where you can interact with other users, ask questions, and get tips and best practices from industry experts.
New filters and triggers to help you work smarter and faster
While the three updates above stole the show in March, there were many other smaller improvements to MaintainX that we developed from our customers’ feedback.
You can now trigger work orders when meter readings increase or decrease by a given amount since the previous reading. This gives you more flexibility in your condition-based maintenance program and helps you react faster to abnormal changes.
We also made some improvements to our filters on the web app, making it easier for you to access the records you need. The same customizable filter layout that we added to Work Orders last year is now available for Purchase Orders and Requests. It’s now also possible to filter Assets by Procedure.
As always, we greatly appreciate all the feedback from our customers. It helps us to innovate quickly and continue delivering more value every month.
If you’re not yet a customer of MaintainX, book a demo today.
FAQs
Colin Strachan
Colin Strachan is a Senior Product Marketing Manager at MaintainX, with a background in journalism and almost a decade of experience in SaaS marketing. In the past few years, he has worked with some of the world’s largest enterprises to adopt software that empowers their employees to work more effectively.
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