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Hollywood made movies about it.
Teenagers stayed up late using it.
An entire generation mourned its discontinuation (even though hardly anyone used it anymore). What are we talking about? AIM—the world’s first instant messaging (IM) platform that launched in 1997.
As the story goes, AOL software developers created the platform during their off-time before releasing it free of charge, much to the chagrin of company executives. The online application revolutionized modern communication by providing a real-time chat alternative to email.
“Online chat was the thing that, until it came around, no one knew they needed, but once they started using it, it became impossible to live without,” says AIM creator Barry Appelman.
Several years later, business apps like Slack began integrating instant messaging, private forums, and file sharing into singular hubs for workplace collaboration. Once again, office employees didn’t know they needed workplace IM until they experienced the difference in efficiency.
4 Reasons Work Order Software with Chat Is Crucial
According to a study conducted by ReportLinker, about 43 percent of employees now use instant messaging in the office to boost efficiency, productivity, and team collaboration. A similar shift is happening in the “deskless” world. MaintainX released the world’s first work order software platform with workflow collaboration and chat functionality designed for mobile, tablet, and desktop in 2018.
We believe work order software systems with instant messaging capabilities will revolutionize the way maintenance teams around the world troubleshoot asset failures, discuss work orders, and stay in touch. In this article, we’ll discuss the advantages that organizations like the one below are already experiencing via work order instant messaging:
Here’s a closer look at how work order software chat enhances team success and eliminates stress:
1. Chat Saves Time and Mistakes
Not only can operational managers utilize the usual capabilities promised by traditional digital work order software solutions—repetitive work order scheduling, asset management, advanced reporting—they can also now experience greater efficiency with integrated chat.
Unlike email, instant messaging (IM) provides immediate, synchronous resolution to maintenance concerns that may have otherwise lingered unnoticed. Here’s how work order software chat saves time:
- It encourages brevity: Users pause and ask themselves: What is the easiest way to say this? Alternatively, email and paper communications lend themselves to over-explaining, and phone calls lend themselves to time-consuming small talk.
- It organizes ongoing communication: Managers can organize discussions within work orders, topic categories, and specific groups. For example, the important detail management shared with Ted about asset #105 won’t get lost in a stack of papers or email threads.
- It reduces procrastination: It’s pretty easy to put off returning a phone call, responding to an email, or even responding to a text message (assuming one puts their smartphone on “silent mode” during work hours.. However, receiving an instant message directly within a work portal often encourages quicker response times.
Once your team starts using work order chat, you will probably wonder how you ever went without it. No more PMs falling through the cracks, no more arguing over who dropped the ball, and faster resolution of equipment failures to avoid downtime!
2. Managers Can Support Their Team
As seasoned technicians increasingly retire, managers are responsible for training new hires. According to a survey by Futurestep, millennials want more feedback at work than other generations have. With that said, that doesn’t mean everyone feels comfortable admitting when they don’t know how to do something.
Less experienced employees may feel hesitant to “bother” managers with small questions throughout the day. Instant messaging provides a less-intimidating form of communication, allowing new employees to quickly get the answers they need to complete work orders. Additionally, program administrators can upload equipment manuals as PDFs directly into work order comment threads.
3. Work Order Software Chat Can Improve Compliance
One of the biggest challenges faced by operational managers regarding work order software is compliance. Computerized Maintenance Management Systems (CMMS) that are too difficult to navigate don’t get used. Consequently, not much changes after implementing costly preventive maintenance and SOP programs.
Translation: Team members often feel comfortable using chat-based software more quickly than traditional work order programs. Most folks already use some type of chat function every day, whether that be Facebook Messenger, WhatsApp, or standard text messaging.
According to the Radicati Group, more than 7 billion IM accounts (not including mobile messaging) existed worldwide in 2019. That number is expected to reach more than 8.9 billion by 2023. Adopt a popular tool that employees already enjoy using, and they will be more likely to jump on board with its other software features.
4. Streamline Time-Sensitive Announcements
Recently, maintenance facilities in industries across the board have been implementing new procedures due to government mandates. The fastest and easiest way to communicate important policy changes with team members is via instant messaging. Instead of waiting for workers to check their inboxes, management can relay important information ASAP.
Enhance communication with MaintainX
Work order software should do more than enable the scheduling of PMs—it should allow team members to quickly communicate, problem-solve, and upload large files in real-time. MaintainX is the world’s first work order software platform that a) contains chat functionality and b) was designed for mobile devices first. Managers can access the software from their desktops and mobile devices, and field technicians can submit requests and fulfill work orders via smartphone.
It’s the perfect solution for maintenance teams wanting to streamline communication between technicians, managers, and executives and is ideal for facility managers, property managers, restaurant managers, safety managers, plant managers, and more. The best part? It’s easy to use.