Syracuse Glass Company Tries 15 Different CMMS Products before Choosing MaintainX
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Overview
After a brief hiatus, Tom Resch rejoined Syracuse Glass Company in July 2020. The company brought Resch back as a Process Improvement Project Lead and tasked him with forging operational improvements to meet new business goals. Upon his return, one of Resch’s first business priorities was to implement a modern computerized maintenance management system (CMMS). His goal was to help Syracuse's maintenance department track assets, streamline parts management, simplify preventive maintenance (PM) scheduling, and foolproof procedures with greater efficiency.
Results
Most project leaders have settled for “good enough” at one point or another. However, Tom Resch was determined to find the perfect CMMS solution. After tinkering with 15 different platforms, Resch still hadn’t found the robust, yet user-friendly CMMS of his dreams.
Fortunately for his team, Resch is not a quitter. He came across an ad for MaintainX, a CMMS that checked every box.
Resch’s team now feels confident its three most critical forklifts will never unexpectedly fail due to meter-alert integrations. Thanks to his process-improvement implementations, Syracuse continues to expand throughout New England.
“It's always nice to make a decision after testing 15 solutions—although, it felt like 1000—and feel confident you've made the correct one. The seamless transition between MaintainX’s desktop and mobile apps makes it a nice solution. The software’s advanced reporting, asset filtering, and work order scheduling capabilities are also easy to use. I’m looking forward to continuing our partnership with MaintainX in the future.”
Challenges
Suspected overspending on inventory management, reactive maintenance, and inefficient O&M processes.
Existing standard operating procedures (SOPs) for material handling and safety audits weren’t quickly accessible, editable, or digitized.
An overwhelming number of work order software solutions available.
Solution Since implementing MaintainX, Resch has cataloged 64 vendors, 372 assets, and 924 parts. At all times, the company now houses cost-optimized levels of essential spare parts like water filters, suction cups, and float switches.
Recurring Work Orders
Asset Management
Standard Operating Procedures
Parts/Inventory
Meter Readings

Spotlight on the Customer
Syracuse Glass Company is an independent distributor and fabricator of flat glass and aluminum products. Since opening its doors in 1909, the family-owned business has prioritized maintaining extraordinary customer relationships.
Syracuse Glass serves glass shops, commercial glazing contractors, home improvement contractors, and select manufacturers. Syracuse Glass is an involved member of the Glass Association of North America (GANA), the National Glass Association (NGA), and the Manufacturing Association of Central New York (MACNY).
Syracuse Glass Company Tries 15 Different CMMS Products before Choosing MaintainX
Download the Case Study
Download Case StudyAsset and Equipment Tracking
See what assets or equipment are being serviced, how often, and more. Track what assets are down so you can get them back up quickly.

Parts Inventory
Keep track of parts and inventory. Instantly know how many parts will be needed to complete a Work Order and make sure you have enough inventory to complete the request.

Checklists and Inspections
From pre-operations checklists to safety and inspections, MaintainX makes any standard operating procedures easy to communicate to your team.
