MaintainX Responsible Disclosure Policy

Last Modified: January 31, 2023

Data security is a top priority for MaintainX, and MaintainX believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you've found a security vulnerability in MaintainX’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

• If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@getmaintainx.com. The security team will review the claim and will acknowledge your email within five business days if it believes the information provided uncovers a vulnerability.
• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
• Make a good faith effort to avoid violating privacy, destroying data, interrupting or degrading the MaintainX service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

• Distributed Denial of Service (DDoS)
• Spamming
• Social engineering or phishing of MaintainX employees or contractors
• Any attacks against MaintainX’s physical property or data centers

Thank you for helping to keep MaintainX and our users safe!

Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available at https://www.getmaintainx.com/disclosure.

Contact

MaintainX is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@getmaintainx.com.