Zebra Printer TLP-3844-Z

Open the printer and remove any media

Unhook the tabs on the right and left sides using a pointed stylus

Lift the platen out of the printer’s bottom frame

Ensure the right bearing is on the shaft of the platen

Align the platen with the gear to the left and lower it into the printer’s bottom frame

Rotate the tabs back and snap them into place

Removal of used transfer ribbon

Cut the ribbon from the take-up roll

Remove the take-up roll and discard used ribbon

Remove the supply roll and tape the end of any fresh ribbon to prevent it from unwrapping

Reinstallation of partially used supply roll

Tape the cut end onto the empty take-up roll

Sign off on the ribbon replacement

Warning: Use 70% isopropyl alcohol and a cleaning swab, cleaning card, or lint-free cloth for cleaning.

Platen roller cleaned thoroughly

Contaminates on the platen roller?

If yes, clean immediately. Contaminates can damage the print head or cause the media to slip when printing.

Is there a new platen available as a spare?

If sticking or jamming continues even after cleaning, replace the platen.

Media door opened and media removed

Platen surface cleaned with the alcohol moistened swab

Warning: Ensure to wear gloves and safety glasses before starting the cleaning process.

Area wiped with cleaning swab or pen

Cleaning swab or pen discarded after use

Sign off on the media path cleaning

In the event you need to replace the print head, read the procedure and review the removal and installation steps before actually replacing the print head.

Prepare your work area by protecting against static discharge. Your work area must be static-safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself.

NOTE: Turn the printer power off and unplug the power cord before replacing the print head.

Before following the steps in this procedure, open the printer by pulling the release latches forward then lifting the top cover. Remove any ribbon from the carriage.

1. Grasp the print head spring and pull it to the left; then, slide it free of the carriage.

2. Use the spring to pry the print head clip off the right side of the carriage.

3. Pull the print head and bracket forward.