Epson Printer AM-C5000

Warning: Make sure to install the correct paper feed rollers for the product.

Select the type of paper feed roller to be replaced

Upload a photo of the old roller

Upload a photo of the new roller

Was the roller replacement successful?

Enter any issues encountered during the replacement

Reset the maintenance roller counter for the paper cassette

Sign off on the roller replacement

Warning: Cleaning uses ink, so clean the nozzles only if print quality declines.

Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first.

Are there any errors on the LCD screen?

Is there enough plain paper in the product?

Did you select Settings > Maintenance > Print Head Nozzle Check?

Did you select a paper cassette with Letter (8.5 x 11 inches [216 x 279 mml) or A4 (8.3 x 11.7 inches [210 × 297 mml) paper and select OK?

Are there gaps in the lines of the printed pattern?

Replacing Ink Cartridges and Maintenance Boxes

The maintenance box stores ink that gets flushed from the system during print head cleaning. When an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it.

You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head.

Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle for more information.

Removing and Installing Ink Cartridges

If an ink cartridge is low or expended, a message appears on your product's LCD screen. Note which ink cartridge needs to be replaced. Select How To and follow the steps on the LCD screen to remove and install the ink cartridges.

Make sure you have the replacement ink cartridge(s) handy before you begin. You must install new cartridges immediately after removing the old ones.

Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.

Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and ore it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down.;

Warning: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

Lift the lever and open the ADF cover.

Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF.

Caution: Do not use a dry cloth; you may damage the ADF rollers.

Sign off on the cleaning procedure

Warning: Only replace the cartridge when all of the staples have run out.

Did you see a message on the LCD screen indicating it's time to replace the staple cartridge?

Follow the on-screen instructions to replace the cartridge.

Do not discard the staple cartridge holder when replacing the staple cartridge. Reuse the holder with the new staple cartridge.

Sign off on the staple cartridge replacement