Honeywell Printer I-4212 Mark II

NOTE! Printheads are fragile; use extreme care when handling and never use a sharp object on the surface. If you have questions, contact a qualified technician or Datamax-O’Neil Technical Support before proceeding.

Discharged static electricity by touching a bare metal part of the printer’s frame

Turned 'Off' and unplugged the printer

Opened the cover and removed the ribbon if installed

Loosened the Printhead Mounting Screw

Unlatched the Printhead Assembly

Raised the assembly and disconnected the two cables

Connected both cables to the new Printhead

Turn ‘Off’ and unplug the printer

Open the cover. Unlock the Printhead Latch and raise the Printhead Assembly. Allow the printhead to cool before proceeding

Move media and ribbon away from the printhead as necessary

Using a Cotton Swab moistened, not soaked, with isopropyl alcohol gently wipe away any build-up on the printhead surface, paying close attention to the Burn Line. Allow the printhead to dry

Replace the ribbon and media. Lower the Printhead Assembly back to the locked position

Close the cover. Plug in and turn ‘On’ the printer. Feed several labels to normalize tracking

Remove media and ribbon for Automated Printhead Cleaning

Place a Datamax-O’Neil Cleaning Card, part number 70-2013-01 under the printhead. Lower and lock the printhead. Ensure that the Media Width Adjustment is not engaged

Press and hold the TEST Key for approximately four seconds. The printer will begin the cleaning routine

Warning: Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other print quality controls.

Upload a photo of the label format

Is the image complete with even contrast after printing a small batch of labels?

Direction of Pressure Adjustment Screw turn

Do all arrows point in the same direction?

Sign off on the Printhead Pressure Adjustment

Warning: This procedure requires trained personnel!

Download your label format or use a Test Menu format

Begin printing a small batch of labels

While observing the printed output, rotate the Leveling Cam counter-clockwise until the image fades across the label

Upload a photo of the faded image

While observing the printed output, rotate the Leveling Cam clockwise until the image is complete, with even contrast

Upload a photo of the complete image

Sign off on the media width adjustment

Warning: Only trained personnel should perform this procedure

Enter the model of your printer

Upload the new version of the firmware downloaded from the Datamax-O’Neil Web site

Did you save the configuration before downloading firmware?

Did you check the box labeled “Include Sensor Calibration Data on Open” when restoring the configuration?

Upload the binary file (BIN file) for the firmware update

Did you click the ‘Send’ button to start the firmware update?

Was only one communication cable connected to the printer during the firmware upgrade?

Upload the binary files (BIN files) for each of the Boot files