Zebra Desktop Printer TLP3842

Warning: Avoid scrubbing or vigorously rubbing the platen; otherwise, the surface could be damaged.

Open the printer and remove labels

Place the cleaning card into the label path so that it is under the guides and it extends between the print head and platen roller

With the power switch on, press the feed switch to move the cleaning card through the printer

Sign off on the cleaning procedure

Use a cleaning swab or pen to remove debris, dust or crust that has built-up on the holders, guides and media path surfaces.

1. Use the alcohol in the cleaning swab or pen to soak the debris so that it breaks up.

2. Wipe the area with the cleaning swab or pen to remove the debris.

3. Discard the cleaning swab or pen after use.;

Warning: This cleaning procedure requires trained personnel with PPE!

Is there any contaminates on the platen roller?

If there are contaminates, clean them immediately.

Is the platen roller clean after the initial cleaning?

If not, repeat the cleaning process.

Is the platen roller clean after the repeated cleaning?

If sticking or jamming continues even after cleaning, replace the platen.

Upload a photo of the cleaned platen roller.

Sign off on the platen cleaning

Warning: Let the print head to cool for one minute before starting the cleaning process.

Did you use a new cleaning pen to swab the print elements from end to end?

Did you turn off the printer during the cleaning process?

Is the print quality good after cleaning?

If print quality remains poor after cleaning, try the Save-a-Print Head cleaning film.

Enter the name of your authorized reseller

Sign off on the print head cleaning

You must use thermal transfer media (accepts wax and/or resin transferred off a ribbon) when you use a ribbon. When loading ribbon, you install the supply and take-up rolls, then tighten the ribbon on the carriage.

Before following these steps, prepare the ribbon by removing its wrapping and pulling its adhesive strip free.

1. Thread the ribbon through the carriage.

2. Press the right side onto the supply hub.

3. Align the notches on the left side and mount onto the spokes of the left hub.

1. Press the right side onto the take-up hub.

2. Align the notches on the left side and mount onto the spokes of the left hub.