Closing the Gap: How EMR's Operators Drive Maintenance Efficiency
See how 200+ operators at EMR became part of the maintenance workflow.
What to expect
EMR's maintenance team covers 15 sites across the Gulf Coast with just five mechanics for over 200 operators. For years, that meant reactive radio calls, paper checklists, and a maintenance team stretched thin between locations.
Kevin Davis, Regional Engineering and Maintenance Manager at EMR, joins MaintainX's Cliff West, a former maintenance and engineering director who led a similar shift at his own plant, to talk through what it took to bring operators into MaintainX: the resistance they hit, the small changes that built trust, and what changed once operators were completing assigned pre/post-shift inspections and submitting change-over requests themselves.
What you'll learn:
- How EMR moved pre/post-shift inspections off paper and radio calls, and how operators now submit change-over requests through MaintainX
- How shared data changed root-cause conversations, replacing "operator error" with real failure patterns
- What EMR and Cliff each did to build trust between teams before software solved anything
- The measurable impact: shutdown time, output, and cost
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