Who inititated the call?
if the answer is "oneOf [Production Member]"
Did the caller describe the problem to you?
if the answer is "oneOf [Yes]"
What was their description of the problem?
What is your description of the problem (if different from the caller)?
Was the problem resolved?
Pass = Completely resolved. Flag = Temporarily or partially resolved. Fail = Not resolved - create follow-up WO.
if the answer is "oneOf [PASS]"
CALLER initials - Issue resolved
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Describe work performed in detail.
Source: Origin Nutraceutical (Community Member)