Document Problem, Cause, Solution
This procedure documents issues using a Problem, Cause, and Solution (PCS) format to ensure clear root-cause analysis and effective resolution tracking. It guides users to describe the problem, identify its root cause through analysis (such as the 5 Whys), and record the implemented solution with supporting images.
Cerrowire
09/30/2025
Document Problem, Cause, Solution
This procedure documents issues using a Problem, Cause, and Solution (PCS) format to ensure clear root-cause analysis and effective resolution tracking. It guides users to describe the problem, identify its root cause through analysis (such as the 5 Whys), and record the implemented solution with supporting images.
Problem:
Describe the Problem that occurred. Add support images of the problem to better describe the problem if possible.
Problem Image:
Add or drag pictures
Cause:
What was the root cause of the Problem? Perform a 5 why as needed to determine the best root problem.
Solution:
What was the Solution to this issue. Add images to support what the fix was if possible.
Solution Image:
Add or drag pictures
Source: Cerrowire (Community Member)