Risk and Performance Management Checklist
Risk and Performance Management (RPM) refers to a systematic approach organizations use to identify, assess, manage, and monitor risks while simultaneously tracking and enhancing operational performance. The primary goal of RPM is to ensure that an organization’s objectives are met while minimizing the potential impacts of risks.
Pillar and Post Hotel, Conference Centre and Spa
07/09/2025
Risk and Performance Management Checklist
Risk and Performance Management (RPM) refers to a systematic approach organizations use to identify, assess, manage, and monitor risks while simultaneously tracking and enhancing operational performance. The primary goal of RPM is to ensure that an organization’s objectives are met while minimizing the potential impacts of risks.
Procedure Max Score: 126
Entrance Door
Overall condition
Lock operation
Threshold
Door stop
Windows
Operates - opens/closes smoothly
if the answer is "oneOf [Yes,No]"
Drafts or leaks
Screen in good condition
HVAC
Test controls
Diffuser and return grills
Check filter
Check blower motor & fans
Check coils
Unit runs quietly
Walls & Ceilings
Paint & Vinyl defects
Water damage
Door frame and trim damage
Bubbled or peeled surfaces
Floors
Stains, burns or discoloration
Water damage
Carpet wear and condition
Carpet edges and fit
Traffic area dirt or wear
Lamps and Lighting
Switches & cover plates
No bulbs burnt out
Lamp shade - stains, burns or cracks
Cords in good condition
Lamps in good condition
Cord neatly stored
Telephone
Dialing instructions present
Ring tone present
Check cord & outlet
Television
Check operation
Check sound
Starts on proper channel
Chromecast connected
Check remote
Cables neat and in good condition
Furniture
Bed and frame solid
Headboard condition
Table(s) condition
Chair(s) condition
Mirror/pictures
Coat hangers
Credenza condition
Armoire
Luggage rack
Bathroom
Soak showerhead in CLR
Tub condition
Tile work, grout and caulking
Sink and vanity condition
All faucets and taps
Toilet operation & appearance
Shower operation and appearance
Jacuzzi appearance and operation
Drain operation (not clogged or slow draining)
Toilet paper holder secure
Robe hooks and towel rack secure
Grab bars secure
Shower rod and curtains secure
Make up mirror operational
Blow dryer operational
Test and reset GFCI
Fireplace
Operational
if the answer is "oneOf [Yes]"
Visual check on burner and flame appearance
Control operation
Glass clean
Trim clean
Closet
Mirror present and condition
Ironing board present and condition
Coat hangers present
Alarms
Smoke/CO detector operation check
Check detector expiry date
Check room humidity
Source: Pillar and Post Hotel, Conference Centre and Spa (Community Member)