HomeIndustries Use Cases PricingResources Book a TourLog In to MaintainXIndustries Use Cases PricingResources Book a TourLog In to MaintainX Back Hospitality • InspectionsGuest Room Housekeeping ChecklistMaintainX10/24/2021Guest Room Housekeeping ChecklistENTERING UNITKnock on door and identify yourself (i.e. “Housekeeping”) before enteringEnter roomCHECK TO ENSURE PROPER FUNCTION OF:ThermostatLights/LampSmoke DetectorTV/RadioWindowsLocking DevicesMAKING THE BEDStrip and shake out all bed linens to ensure no items have been left behind by guests.Lay clean, wrinkle-free underpad on mattress.Spread bottom sheet over pad & smooth out, tucking both sides under mattress. Leave bottom hanging free over foot of the bed.Spread top sheet, ensuring it is centered and that at least 8” is available to overlap blankets at the head of the bed.Tuck sheet & blankets together under mattress at foot of bed only, making neat “hospital” corners & leave sides hanging.Never tuck the top sheet under the mattress at the sides, as the bottom sheet will come loose when the guest pulls down the top sheet and blanket to get into bed.Replace pillowcases; place pillow on bed with open ends toward the outside.Cover bed with a clean bedspread or duvet, which should be free of wrinkles and hang evenly around the bed.If the room is equipped with a “ready-made” hide-away-bed, pull out the bed and check linen to ensure that it was not used and then refolded back into a closed position.It is suggested to change bed linens every third day in rooms occupied with a stay-over, unless your property participates in a water conservation program*PERSONAL BELONGINGS LEFT BEHINDIn order to ensure that no personal belongings were left behind by departing guests, check under beds, inside all drawers, on the back of the bathroom door, and inside bathroom cabinets (if applicable).Articles left behind by guests should be labeled with date found, room number, and the Room Attendant’s name, and given to management to be logged and stored in the lost and found locker.FRESH FURNISHINGSWash all ashtraysDiscard disposable items & empty waste basketReplenish wrapped/sanitized glassesReplace burnt out light bulbsEnsure all standard amenities are providedArrange literature/stationery suppliedArrange curtains/drapes to hang correctlyDUSTINGIf left unattended, dust buildup can become a serious problem. Remember to dust:All woodwork and furniturePicture FramesWindow and door sillsShelf above clothes rackHeating/air conditioning units and ventsLampshadesTelevisions and electronicsCLEANING THE BATHROOMBathrooms must be kept clean and sanitary at all times. Humidity and unsanitary conditions can quickly make bathrooms a breeding ground for germs and other harmful bacteria.The toilet bowl should shine clean with absolutely no sign of stainsPlace small amounts of bowl cleaner on swab and clean inside of bowAllow cleaner to contact entire surface before flushingWipe outside of bowl with clean, sanitized clothSanitize toilet seat and ensure that it is not loose. Notify maintenance if it needs repair.Bathtubs/showers, washbasins and tiles must be cleaned and wiped dry with a sanitized cloth. All chrome must be polished.Check and wipe dry inside of shower curtain to remove any buildup of soap, hair and/or stains.Clean and polish mirrors, vanity top and under rim of washbasin (if not enclosed).Arrange clean towels, washcloths, bathmat and soap.Check and refill tissue and toilet tissue dispensers.VACUUMINGRemove any spots from rugVacuum carpeted areas including under beds & furniturePass vacuum nozzle over ventilation grills to remove dust buildupONE LAST LOOKAfter room is completed, stand in door and take a good look around from a guest’s perspective.Correct any discrepancies.Deodorize and lock the room.FINAL INSPECTIONAll units or rooms should be inspected by Housekeeper or Manager before guest occupancyA water conservation program is one in which the stay-over guest can choose how often linens are to be replacedDOORSHOUSEKEEPING PERFORMED Exterior washed/dustedInterior washed/dustedMAINTENANCE PERFORMEDPeeling paint/other damageDoes not open/unlock easilyDoes not close/lock securelyWeather-stripping needs replacementRoom numbers missingBEDROOMHOUSEKEEPING PERFORMEDFloors vacuumed/cleanedWalls cleaned as requiredCeiling cleaned as requiredMAINTENANCE PERFORMEDCarpet has holes/cigarette burnsCarpet requires steam cleaningWalls damagedWalls require repaintingCeiling damagedCeiling requires repaintingWINDOWSHOUSEKEEPING PERFORMEDExterior washedInterior washedSills cleaned/dustedClean curtains/drapesMAINTENANCE PERFORMEDBroken/missing, require replacementTorn/missing screensCurtains/drapes require mendingBEDDING/BEDS HOUSEKEEPING PERFORMEDClean/fresh linensClean/stain-free bedspreadHide-a-way bed linens checkedMAINTENANCE PERFORMEDSagging – require replacementBedspread requires mendingHide-a-way bed opens too easilyFURNITURE & FURNISHINGSHOUSEKEEPING PERFORMEDFurniture polished/dustedWastebasket/ashtrays emptiedSanitized glasses in placeMissing hangers replacedDisposable items discardedStandard guest room amenities replenishedMirrors cleanedPhone disinfected and ear piece cleanedTelevision dusted, including top and backThermostat set per house policyLampshades dustedBurnt out lights replacedDrapes properly hungDisinfectant spray usedMAINTENANCE PERFORMEDExcessive scratches on furnitureTorn furniture upholsteryMissing knobs on dresser/deskMirror needs replacementTV needs adjustment/repairsPhone requires repairsLight switch/plate brokenWall sockets not workingBroken/missing lampshadesSmoke detector not functionaThermostat not functionalAir conditioning filters require cleaningCurtain rods brokenCHECK FOR GUEST BELONGINGSUnder bedInside drawersBack of bathroom doorBathroom cabinetsADDITIONAL DUSTING PERFORMEDAll woodworkPicture framesShelf above clothes hangersAll ceiling/wall vent grillsCobwebs removedBATHROOMS HOUSEKEEPING PERFORMEDTub/Shower cleaned & disinfectedTiles scrubbedToilet cleaned & disinfectedSink cleaned & disinfectedAll chrome taps polishedInside of shower curtain wiped cleanShower rod wiped cleanShelving wiped downCeiling cleaned as requiredWalls cleaned as requiredFloors washedFan vent grill free of dust accumulationStandard guest room amenities replenishedMirror cleanedFresh towels and bathmat suppliedSoap and shampoo providedSufficient facial & toilet tissue providedMAINTENANCE PERFORMEDDoor damagedShower stall rustedLoose tiling around tubLeaking taps/faucetsLoose toilet seatToilet – mechanical problemCaulking around tub/fixtures deterioratingNoisy fanFan not workingWalls/ceiling needs paintingShower curtain needs replacementLoose floor tilingMirror needs replacementOther:Source: Alberta Hotel & Lodging Association (www.ahla.ca)
Back Hospitality • InspectionsGuest Room Housekeeping ChecklistMaintainX10/24/2021Guest Room Housekeeping ChecklistENTERING UNITKnock on door and identify yourself (i.e. “Housekeeping”) before enteringEnter roomCHECK TO ENSURE PROPER FUNCTION OF:ThermostatLights/LampSmoke DetectorTV/RadioWindowsLocking DevicesMAKING THE BEDStrip and shake out all bed linens to ensure no items have been left behind by guests.Lay clean, wrinkle-free underpad on mattress.Spread bottom sheet over pad & smooth out, tucking both sides under mattress. Leave bottom hanging free over foot of the bed.Spread top sheet, ensuring it is centered and that at least 8” is available to overlap blankets at the head of the bed.Tuck sheet & blankets together under mattress at foot of bed only, making neat “hospital” corners & leave sides hanging.Never tuck the top sheet under the mattress at the sides, as the bottom sheet will come loose when the guest pulls down the top sheet and blanket to get into bed.Replace pillowcases; place pillow on bed with open ends toward the outside.Cover bed with a clean bedspread or duvet, which should be free of wrinkles and hang evenly around the bed.If the room is equipped with a “ready-made” hide-away-bed, pull out the bed and check linen to ensure that it was not used and then refolded back into a closed position.It is suggested to change bed linens every third day in rooms occupied with a stay-over, unless your property participates in a water conservation program*PERSONAL BELONGINGS LEFT BEHINDIn order to ensure that no personal belongings were left behind by departing guests, check under beds, inside all drawers, on the back of the bathroom door, and inside bathroom cabinets (if applicable).Articles left behind by guests should be labeled with date found, room number, and the Room Attendant’s name, and given to management to be logged and stored in the lost and found locker.FRESH FURNISHINGSWash all ashtraysDiscard disposable items & empty waste basketReplenish wrapped/sanitized glassesReplace burnt out light bulbsEnsure all standard amenities are providedArrange literature/stationery suppliedArrange curtains/drapes to hang correctlyDUSTINGIf left unattended, dust buildup can become a serious problem. Remember to dust:All woodwork and furniturePicture FramesWindow and door sillsShelf above clothes rackHeating/air conditioning units and ventsLampshadesTelevisions and electronicsCLEANING THE BATHROOMBathrooms must be kept clean and sanitary at all times. Humidity and unsanitary conditions can quickly make bathrooms a breeding ground for germs and other harmful bacteria.The toilet bowl should shine clean with absolutely no sign of stainsPlace small amounts of bowl cleaner on swab and clean inside of bowAllow cleaner to contact entire surface before flushingWipe outside of bowl with clean, sanitized clothSanitize toilet seat and ensure that it is not loose. Notify maintenance if it needs repair.Bathtubs/showers, washbasins and tiles must be cleaned and wiped dry with a sanitized cloth. All chrome must be polished.Check and wipe dry inside of shower curtain to remove any buildup of soap, hair and/or stains.Clean and polish mirrors, vanity top and under rim of washbasin (if not enclosed).Arrange clean towels, washcloths, bathmat and soap.Check and refill tissue and toilet tissue dispensers.VACUUMINGRemove any spots from rugVacuum carpeted areas including under beds & furniturePass vacuum nozzle over ventilation grills to remove dust buildupONE LAST LOOKAfter room is completed, stand in door and take a good look around from a guest’s perspective.Correct any discrepancies.Deodorize and lock the room.FINAL INSPECTIONAll units or rooms should be inspected by Housekeeper or Manager before guest occupancyA water conservation program is one in which the stay-over guest can choose how often linens are to be replacedDOORSHOUSEKEEPING PERFORMED Exterior washed/dustedInterior washed/dustedMAINTENANCE PERFORMEDPeeling paint/other damageDoes not open/unlock easilyDoes not close/lock securelyWeather-stripping needs replacementRoom numbers missingBEDROOMHOUSEKEEPING PERFORMEDFloors vacuumed/cleanedWalls cleaned as requiredCeiling cleaned as requiredMAINTENANCE PERFORMEDCarpet has holes/cigarette burnsCarpet requires steam cleaningWalls damagedWalls require repaintingCeiling damagedCeiling requires repaintingWINDOWSHOUSEKEEPING PERFORMEDExterior washedInterior washedSills cleaned/dustedClean curtains/drapesMAINTENANCE PERFORMEDBroken/missing, require replacementTorn/missing screensCurtains/drapes require mendingBEDDING/BEDS HOUSEKEEPING PERFORMEDClean/fresh linensClean/stain-free bedspreadHide-a-way bed linens checkedMAINTENANCE PERFORMEDSagging – require replacementBedspread requires mendingHide-a-way bed opens too easilyFURNITURE & FURNISHINGSHOUSEKEEPING PERFORMEDFurniture polished/dustedWastebasket/ashtrays emptiedSanitized glasses in placeMissing hangers replacedDisposable items discardedStandard guest room amenities replenishedMirrors cleanedPhone disinfected and ear piece cleanedTelevision dusted, including top and backThermostat set per house policyLampshades dustedBurnt out lights replacedDrapes properly hungDisinfectant spray usedMAINTENANCE PERFORMEDExcessive scratches on furnitureTorn furniture upholsteryMissing knobs on dresser/deskMirror needs replacementTV needs adjustment/repairsPhone requires repairsLight switch/plate brokenWall sockets not workingBroken/missing lampshadesSmoke detector not functionaThermostat not functionalAir conditioning filters require cleaningCurtain rods brokenCHECK FOR GUEST BELONGINGSUnder bedInside drawersBack of bathroom doorBathroom cabinetsADDITIONAL DUSTING PERFORMEDAll woodworkPicture framesShelf above clothes hangersAll ceiling/wall vent grillsCobwebs removedBATHROOMS HOUSEKEEPING PERFORMEDTub/Shower cleaned & disinfectedTiles scrubbedToilet cleaned & disinfectedSink cleaned & disinfectedAll chrome taps polishedInside of shower curtain wiped cleanShower rod wiped cleanShelving wiped downCeiling cleaned as requiredWalls cleaned as requiredFloors washedFan vent grill free of dust accumulationStandard guest room amenities replenishedMirror cleanedFresh towels and bathmat suppliedSoap and shampoo providedSufficient facial & toilet tissue providedMAINTENANCE PERFORMEDDoor damagedShower stall rustedLoose tiling around tubLeaking taps/faucetsLoose toilet seatToilet – mechanical problemCaulking around tub/fixtures deterioratingNoisy fanFan not workingWalls/ceiling needs paintingShower curtain needs replacementLoose floor tilingMirror needs replacementOther:Source: Alberta Hotel & Lodging Association (www.ahla.ca)
