TAT Delay Reporting Form
The checklist below guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month.
Zoetis
04/24/2023
TAT Delay Reporting Form
The checklist below guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month.
General
Date/Time Downtime Occurred
Specific Cause of the TAT Delay
What Tests Will Need to be Shipped Out & Where
Is Ethos Affected
Is MedVet Affected
Additional Customers Affected
Will Courier/UPS Pick-Ups/Drop-Offs be Affected
Provide List of Samples Affected (Attach List to this Workorder)
To export a list of affected samples, utilize a pending report from LabDaq. Report Library > Pending Report > Adjust filters to the affected tests.
Unscheduled Manufacturer Maintenance
If the downtime is related to a specific piece of equipment and the vendor has been contacted, complete the section below.
Date/Time Service Called
Reference/Ticket Number
Service Technician/Engineer Name
Instrument Error Codes
Briefly Describe Corrective Action Taken
Date/Time Instrument Expected to be Back in Service
Scheduled Manufacturer Preventative Maintenance
If the downtime is related to a scheduled PM, complete the section below.
Date Service Scheduled
Date/Time Instrument Expected to be Back in Service
Close out ticket when instrument is returned to service. If it appears the instrument will not be back in service by the stated time, update the ticket.
Source: Zoetis (Community Member)