Back
General • Inspections

Ops - DOP Standard Visit

Standard site visits keep every location consistent with Whistle Express standards and show where operations and customer experience can improve.
Whistle Express Car Wash - Eastern Region
02/19/2025

Ops - DOP Standard Visit

This procedure guides the Director of Operations through a standard site visit at a Whistle Express car wash, checking first impressions, signage, competition and how each team (greeter, tunnel and lot) performs against brand standards. It also reviews whether action items from the previous visit were completed, and covers key business metrics such as Google reviews, NPS, conversion, attrition, average ticket and product mix.
Procedure Max Score: 35

    First Impression

    Monument signage visible from <1mile?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [No]"

    Why?

    Street View: Does the site meet Whistle Standards? (Landscape, Facility, etc.)

    • Yes
    • No
    • N / A
    if the answer is "oneOf [No]"

    Why?

    New Competition?

    Should be within 5 mile radius and construction complete within 12 months.

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    Please provide brand name, proximity from the site and any other relevant details.

    Site Challenge

    Greeter - Ticket Agent

    Check truck bed for debris?

    • Yes
    • No
    • N / A

    Tunnel - Conductor

    Lot - Hospitality

    Previous Visit

    Were all action items completed from the previous site visit?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [No]"

    Describe why previous action items weren't completed.

    Business Review

    KPIs - Last 7Days / Last 30 days

    Google Review Score & NPS %

    Conversion & Attrition

    Average Ticket: Retail & Member

    PMix: Retail & Member

    Overall Visit

    Notes

Source: Whistle Express Car Wash - Eastern Region (Community Member)

Please note that any procedure, checklist, or other document available in the MaintainX Procedure Hub is provided for general education and information only and does not constitute legal, medical, or financial advice. MaintainX makes the materials available AS IS and AS PROVIDED, without warranties of any kind. By downloading or using any such materials, you assume the risk that they may not be appropriate for your specific situation and agree that you are solely responsible for any such use, including compliance with applicable law and with meeting any conditions of product warranties.