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MaintainX for Software Tool Issue Submission

This procedure is used to report issues encountered while using MaintainX software tools, including the platform and AeroTask app. It collects key details such as error messages, device/browser info, and impact severity to assist in timely resolution.
Aerones
06/04/2025

MaintainX for Software Tool Issue Submission

This procedure is used to report issues encountered while using MaintainX software tools, including the platform and AeroTask app. It collects key details such as error messages, device/browser info, and impact severity to assist in timely resolution.

    Is the issue related to a specific ticket?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    If yes Ticket ID

    Where did the issue happen?

    if the answer is "oneOf [Platform]"

    Browser type

    if the answer is "oneOf [AeroTask]"

    Phone model

    if the answer is "oneOf [AeroTask]"

    Current android version

    if the answer is "oneOf [AeroTask]"

    Current AeroTask version

    Did you encounter an error message?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    Error message

    Did anything make the AeroTask system harder to use during this task?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    What happened?

    if the answer is "oneOf [Yes]"

    (If yes) How much did this affect your work? (mandatory)

    Help request message issue description

    Attach files (optional)

    A section with instructions at the end of the form for: ADD more deep dive:

    • Screenshot2025-04-16at14.43.18.png
    Add or drag pictures
Source: Aerones (Community Member)

Please note that any procedure, checklist, or other document available in the MaintainX Procedure Hub is provided for general education and information only and does not constitute legal, medical, or financial advice. MaintainX makes the materials available AS IS and AS PROVIDED, without warranties of any kind. By downloading or using any such materials, you assume the risk that they may not be appropriate for your specific situation and agree that you are solely responsible for any such use, including compliance with applicable law and with meeting any conditions of product warranties.