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General • Inspections

ABC Internal Service Call Procedure

This procedure outlines the steps for handling internal service calls, from the initial request through resolution and closure, ensuring each request is tracked and directed to the appropriate personnel.
Auto B Clean, Inc.
10/05/2026

ABC Internal Service Call Procedure

The aim is to establish a consistent process for reporting, recording, assigning, and resolving internal service requests. It supports timely responses, clear communication, and accurate documentation to minimize operational disruptions and ensure service issues are addressed effectively.

    SERVICE CALL INITIAL CHECKLIST

    Has the customer been notified about arrival and ETA provided?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [No]"
    if the answer is "oneOf [Yes,No]"

    How many Technicians will be on-site - including yourself?

    if the answer is "oneOf [1,2,3,4,5]"

    TRAVEL TIME

    Departure time to customer site -

    Arrival time at customer site -

    Departure time from customer site to next location -

    Arrival time at next location -

    if the answer is "oneOf [1,2,3,4,5]"

    PRE-INSPECTION SAFETY & WORK CONTROL

    INSPECTION

    Provide notes pertaining to the concern prior to addressing issue(s) -

    Provide photos pertaining to the concern prior to addressing issue(s) -

    Add or drag pictures

    LODGING/PER DIEM

    Is the Service Call location beyond 100mi from ABC?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    Did the technician(s) use per diem?

    • Yes
    • No
    • N / A

    Will overnight stay be required to complete the Service Call?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    How many nights?

    Cost of hotel stay per-night -

    WORK PERFORMED

    Description of work performed -

    Photos of work performed -

    Add or drag pictures

    Verify proper operation once work is completed, if applicable -

    • Yes
    • No
    • N / A
    if the answer is "oneOf [Yes]"

    Customer signature, if applicable -

    Click here to sign
    if the answer is "oneOf [No,N/A]"

    Why can operation not be verified?

    Do parts need to be ordered?

    • Yes
    • No
    • N / A
    if the answer is "oneOf [No]"

    Customer signature, if applicable -

    Click here to sign
    if the answer is "oneOf [Yes]"

    What parts need to be ordered?

    if the answer is "oneOf [Yes]"

    Will a return trip be required?

    • Yes
    • No
    • N / A
Source: Auto B Clean, Inc. (Community Member)

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