Who is the main point of contact for this issue at the lab?
Email for the main point of contact.
Best phone number to use for contact.
Reactionary/Unscheduled or Scheduled Downtime?
Service Ticket # with manufacturer w/ Date and Time Called
Beckman Coulter Technical Support: 1.800.223.0130 Siemens Technical Support: 1.877.229.3711 Sysmex Technical Support: 1.888.879.7639 Stago Technical Support: 1.973.631.1200
Instrument Error Codes If Any
Maintenance or Corrective Actions Taken
Source: Zoetis (Community Member)