2.1.2 & 2.1.3 Management Review & Complaint Management (2023)
This procedure will help maintain the standards of Food Safety in the workplace.
River Valley Holdings
08/15/2023
2.1.2 & 2.1.3 Management Review & Complaint Management (2023)
This procedure will help maintain the standards of Food Safety in the workplace.
The SQF system shall be reviewed by senior site management at least annually and include:
Changes to food safety management system documentation (policies, procedures, specifications, food safety plan)
Food safety culture performance;
Food safety objectives and performance measures;
Corrective and preventative actions, and trends in findings from internal and external audits, customer complaints, and verification and validation activities
Hazard and risk management system; and
Follow-up action items from previous management review.
Records of all management reviews and updates shall be maintained
Complaint Management
The methods and responsibility for handling, investigating, and resolving food safety complaints from commercial customers, consumers, and authorities, arising from products stored or handled on-site shall be documented and implemented.
Adverse trends of customer complaint data shall be investigated and analyzed and the root cause established by personnel knowledgeable about the incidents.
Corrective and preventative action shall be implemented based on the seriousness of the incident and the root cause analysis as outlined in 2.5.3. Records of customer complaints, their investigation, and resolution shall be maintained.
Source: River Valley Holdings (Community Member)