In the CWA, we can update the cost of a service, but sometimes it may not be obvious where that price was originally set, which can result in some sites having pricing that vary from others
Because of this there are multiple areas we need to check when troubleshooting the price of the item. Let's step through those two areas and see how to ensure prices are set correctly.
Now we're ready to start looking at the different settings that make up the final price at a location.
2) If you're troubleshooting a problem with a service not being the correct price at a site, check the associated price.
Multi-month discounts are being phased out beginning Feb 2022.
2) There's potentially another issue too where an active customer will attempt to switch to a new plan with a multi-month discount, and the discount will not apply properly.
Source: Cobblestone (Community Member)