Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

This Software has Completely Changed our Department

Work order management is by far our most utilized function of MaintainX. It has completely streamlined our process with our team.

Colton C.
Facilities Manager
Love the Work Requests

One thing I really like is how quick the notifications come thru. When a Work Order is requested to approval is very user friendly.

Ted O.
Maintenance Manager
No More Headaches

Real-time data tracking, easy to use, customer can make a service call from an app and include pictures. No more headaches.

Carl C.
Maintenance Mechanic
Amazing Software

Rely on it for all of my work scheduling as well as tracking of productivity. Useful in determining where my team needs more training.

Tazman96
Maintenance Team Manager
Very Satisfied.

It’s nice to make a decision after testing 15 solutions (felt like 1000) & feel confident you’ve made the best decision. I feel that way now

Tom R
Process Improvement, Lead Building Materials
Makes My Life Easy.

We solve all kinds of daily issues on our properties. I can see what needs to be done & make sure I follow up to get the job done promptly.

Anna M
Property Manager
Great Program.

I use this to keep track of everything. Asset maintenance, building maintenance, preventative maintenance, parts/ products inventory. A+

Tyler S
Asset Manager
Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.
Maintenance Manager
Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G
Director of Maintenance
Perfect Work Order App!

Our entire management team is using it now, and the communication is second to none. What a great app!

K. Paxton
Maintenance Manager

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets