Manufacturing / Industrial • Inspections

Damage Assessment

This procedure is used to do a damage assessment of returned machines.

TCG Machines

04/02/2024

Damage Assessment

This procedure is used to do a damage assessment of returned machines.

RMA NUMBER # GET RMA NUMBER FROM JOHN, MATT,RAM OR DENIS

DATE OF RETURN / INSPECTION

RETURNED FROM - CUSTOMER NAME

REASON FOR RETURN

COMPONENT SERIAL (IF MULTIPLE SEPARATE WITH DASHES )#

EMPLOYEE NAME PERFORMING INSPECTION

CHECK THE BOX FOR VISUAL DAMAGE BEFORE OPENING, TAKE PICTURES OF ANY BOX DAMAGE FOUND AND ATTACH TO THE WORK ORDER

OPEN THE BOX AND REMOVE MACHINE FROM BOX, ASSES THE OUTSIDE OF THE MACHINE FOR VISUAL DAMAGE

ENSURE THE HOPPER IS WITH THE MACHINE. OPEN STORAGE COMPARTMENT AND ENSURE THAT THE WEIGHT, TOOLS, HARDWARE AND POWER CABLE HAVE ALL BEEN RETURNED WITH UNIT

PLEASE INDICATE DAMAGE FOUND BELOW AS WELL AS ADD PART NUMBER OF DAMAGED COMPONENTS SO CUSTOMER CAN BE CHARGED

Source: TCG Machines (Community Member)