Montreal, QC

Software Implementation Specialist

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Overview

We are looking for a Software Implementation Specialist to join our team at our office in Montreal, Canada.

Responsibilities

  • Assist customers in identifying ways to get most value out of product.

  • Work closely with clients to manage client expectations and ensure customer satisfaction.

  • Collaborate with developers about requirements for integration, data conversion, and business logic.

  • Deliver formal training to client project team members and/or end-users.

  • Provide knowledge transfer to client team members throughout onboarding process.

  • Track and communicate client issues and proactively troubleshoot and resolve problems.

  • Manage multiple accounts, deadlines, and milestones.

Required Skills & Experience

  • 2+ years of relevant experience in software implementation role.

  • BSc/BEng/BA degree or equivalent.

  • Experience in manufacturing and industrial space is an asset.

  • Excellent communication, presentation, facilitation, time management, and interpersonal skills.

  • Excellent client relationship skills and ability to manage client expectations.

  • Experience working with clients at multiple levels within organization.

  • Understanding of business requirements definition, review of functional specifications, user training, and deployment.

  • Ability to manage multiple priorities and perform well in fast-paced environment while maintaining high level of quality and client satisfaction.

  • Savvy with technology and capacity to become expert in our software in short period of time.

  • Self-starter comfortable working with minimal oversight and tight deadlines.

About Us

MaintainX helps businesses track their reactive maintenance and preventive maintenance and control the daily operations of their business, such as safety inspections, quality inspections, and operating checklists–all with a digital audit trail.

The company has raised $54M in funding and we have recently announced our Series B led by Bessemer Venture Partners alongside August Capital, Amity Ventures, Ridge Ventures and Vulcan Capital.

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

Our Customers Love Us

“MaintainX has quickly become our most used, most valuable, and most trusted workflow software. A task that would’ve taken me 15 minutes to complete on paper before, I can now do in 2 minutes.” – Ron Pembleton, Director of Engineering, Pyramid Hotel Group

We believe that by equipping people with the best tools to solve their own problems, we can tackle the whole world’s problems better, together.

Although all job applications are taken into consideration, only select candidates will be contacted.

MaintainX is committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all represented groups in order to build a diverse workforce that reflects the diversity of our customers and the communities in which we live and depend on.

If interested, send us your resume at jobs.sales@getmaintainx.com.

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